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A Framework to Drive Perpetual Transformation

We are living in a world where our actions and activities are either driven or influenced by digital, industrial, and social technologies. Every organisation has a focused set of products and services as a part of its go-to-market strategy. It builds capability and capacity along with partners to serve its customers. It adopts technologies to enable, accelerate, and govern perpetual transformation towards the creation, change, and continuity of its outputs.

Any transformative programme must be policy-driven and is expected to deliver the following characteristics for the organisation:

Efficient: Productive management of people, processes, assets, resources, quality, and cost
Adaptable: ability to address adjacent issues and problems with efficiency
Agile: ability to respond to stakeholders’ needs quickly and consistently
Anticipative: anticipation of future needs and proactive change management to effectively reach the new points of arrival

The transformation must have the foundation of a connected enterprise platform that seamlessly integrates people’s expertise and technology capabilities to manage data, collaboration, and insights, leading to:

(1) Effective management of the data lifecycle to accelerate the delivery of business value Acquire-to-Retain, Detect-to-Correct, Enrich-to-Analyse, and Demand-to-Distribute
(2) The creation of organisational knowledge on stakeholders’ needs and market directions
(3) Descriptive, predictive, and prescriptive analysis of organisational data to draw inferences, insights, and actions on the organisation’s current and future priorities

The leadership team must imbibe service orientation, on-the-job experience, continuous learning, and regular assessment for employees to remain professionally competent in identifying, innovating, piloting, and scaling transformative changes. Leaders must continuously engage with the stakeholders and conduct contextual exercises to ensure that they are adequately prepared for any challenges that may come along the way.

The boardroom has a key role in understanding and ensuring that:

(1) The transformational journey of the organisation delivers value to its stakeholders.
(2) The leadership has set the tone from the top.
(3) The programme is policy-driven.
(4) The process is understandable and transparent.
(5) There are measures and controls to track performance and risk.
(6) The execution is monitored and governed, and the feedback is recorded for review.
(7) The team has a good understanding of technology adoption through learning and on-the-job experience.

Author


Dr. Santosh Kumar Mohanty

Dr. Santosh Kumar Mohanty

Trustee, NPS Trust (National Pension System Trust)
Chair of the IT Strategy Committee of the Board of NPS Trust
Member of the Advisory Committee, Project TARCH, PFRDA (Pension Fund Regulatory and Development Authority)
Dr. Mohanty has previously held the below positions:
Industry Strategy Officer for six years at the World Economic Forum (WEF)
Leadership Positions at Tata Consultancy Services (Vice President & Global Head of Components Engineering Group (CEG), Global Head of Technology Excellence Group (TEG), Global Head of Business Intelligence & Performance Management (BIPM) Practice)
IAM (Intellectual Asset Management) Strategy 300 List for seven years as the world’s leading IP strategist
Open CA Level 3 Certified Architect (Profession Leader) by The Open Group
Founding Member and Chair of Licensing Executive Society (LES) IT & SW Industry Advisory Board Member of IEEE IT Industry Advisory Board
Instructor in Mathematics (during Doctoral Study) at the Northern Illinois University, USA

Owned by: Institute of Directors, India

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